Three locations in Edmonton to serve you better:
10524-82 Avenue, T6E 2A4 | (780)437-1110
10108-105 Street, T5J 1C9 | (780)757-7448
13445-97 Street, T5E 4C7 | (780)476-8813

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Home
Eyeglasses
Sunglasses
Contact Lenses
Eye Essentials
Clearance
New Arrivals
Snow Goggles
Lenses
Safety Eyewear
Kids Collection
Contact us
Sign in
Create an Account

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Shipping information

The Optical Shop Ltd. offers both domestic and international shipping for online purchases. Once a purchase has been made, you can expect to receive your product within 1-2 weeks (depending on the type of lens, availability, and which shipping option you choose). If there are any unexpected delays that occur, you will receive an email from us notifying you. The option to pick up your product personally is also available.

Return policies

Products must be in its original, undamaged and unused condition, with its original tags and packaging, may be returned for refund or exchanged within 30 days of the order date, plus applicable shipment time. Once the product has been inspected and approved, a full refund for the product will be issued. Please note that prescription lenses are non-refundable. As soon as an order has been confirmed, you have 24 hours (from the purchase time) to change any order information error(s) and/or typo(s)(eg:address, postal code/zip code, name... errors or typos), otherwise there is no refunds or exchanges given(customer will be fully responsible for all shipping errors due to these typos/errors). If the reason for the return is due to an error on our part, we will gladly cover the return shipping costs. All returns and exchanges must be accompanied by the shipment email or packing slip. Items marked as Final Sale cannot be returned or exchanged.

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